What's Holding You Back
One call centeremployee, PaulaPryor, saidthat the company became so strictly numbersdriven and costfocused after the ... Customer service representatives had to access both the Sprint billing system and the Nextel billing system to answeranbsp;...
| Title | : | What's Holding You Back |
| Author | : | Robert J. Herbold |
| Publisher | : | John Wiley & Sons - 2011-01-06 |
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